Terms and conditions of purchases in the online store

Terms of Service

Regulations of the online store www.oliviaplum.pl

These Regulations specify the terms and conditions under which the Online Store operates, available via the website www.oliviaplum.pl , run by Kanu Nature sp. z o. o. based in Świeszyno, Świeszyno 39 76-024 Świeszyno, entered into the Register of Entrepreneurs in Sada District in Koszalin - 9th Commercial Division of the National Court Register under the number 0000630060, NIP 4990658610, REGON 365030389.

If you want to contact us on any matter related to the operation of our Store, please contact us at the following e-mail address: hello@oliviaplum.com. If you would like to contact us in writing, please write to us at the following address: Kanu Nature sp. z o. o. Świeszyno 39, 76-024 Świeszyno.

§1 Definitions

  1. Postal address - location in the town (in the case of a town divided into streets: street, building number, apartment or premises number; in the case of a town not divided into streets: name of the town and property number), postal code and town.
  2. Complaint address : Kanu Nature sp. z o. o. Świeszyno 39, 76-024 Świeszyno, tel. 94 346 58 68.
  3. Price - the price that the Customer undertakes to pay to the Seller in exchange for transferring ownership of the Product to the Customer or providing digital content and granting a license by the Seller to the Customer (in the case of an electronic Product). The Product price given in the Store is expressed in Polish currency or Euro (depending on the settings of the Online Store website selected by the Customer) and is a gross price, i.e. including all applicable taxes. The price does not include delivery costs.
  4. Live Chat - Electronic Service provided by the Service Provider in the form of an electronic form available on the website www.oliviaplum.pl , through which the Customer can contact the Seller in real time.
  5. Delivery – type of transport service along with the carrier and cost listed in the Delivery tab.
  6. Proof of purchase - invoice, bill or receipt issued in accordance with the Goods and Services Tax Act of March 11, 2004, as amended and other relevant legal provisions.
  7. Working day - a day from Monday to Friday, except days that are considered public holidays.
  8. Contact form - Electronic Service provided by the Service Provider in the form of an electronic form available on the website www.oliviaplum.pl , through which a person can contact the Seller.
  9. Registration form - Electronic Service provided by the Service Provider in the form of an electronic form available on the website www.oliviaplum.pl , through which the Customer can create his or her individual Account.
  10. Order Form - Electronic Service provided by the Service Provider in the form of an electronic form available on the website www.oliviaplum.pl , through which the Customer can place an Order and conclude an Agreement for the sale of physical products or an Agreement for the supply of digital content in the form of Electronic Products.
  11. Product Card – a single subpage of the Store containing information about a single Product.
  12. Customer/Service Recipient – ​​a natural person with full legal capacity (in cases specified by law, also a person with limited legal capacity), a natural person running a business, as well as a legal person or an organizational unit without legal personality, to which the law grants legal capacity. a legal entity that intends to conclude or has concluded an Agreement for the sale of physical products or an Agreement for the supply of digital content in the form of Electronic Products with the Seller or that intends to use or uses the Electronic Service.
  13. Consumer – a natural person concluding a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity (pursuant to Article 22(1) of the Civil Code).
  14. Basket – a list of Products prepared from the Products offered in the Store based on the Customer's selection.
  15. Account - Electronic Service provided by the Service Provider, which is secured with a login and password set individually by the Customer, constituting a set of data in the IT system and enabling the collection and access to data entered by the Customer, including data on Orders placed by the Customer so far, the status of currently placed Orders or using the Product Subscription.
  16. Place of issue of the Physical Product – Postal address or Collection point indicated by the Customer in the Order.
  17. The moment of delivery of the item - the moment when the Customer or a third party designated by him to collect the Product takes possession of the Product. The third party is not the carrier.
  18. Newsletter - a free Electronic Service provided by the Service Provider in the form of sending electronically to the e-mail address provided by the Customer commercial information regarding Products, new products, bestsellers, promotions in the Store, discount codes, activities of the Store or the Seller, interesting events, new content on the blog, as well as remarketing information, such as welcome messages after purchase, information about the product left in the basket, etc. Newsletters are sent periodically or after some time has passed after leaving the product in the basket, purchasing or visiting the Store, browsing a given product. Automatic calling systems may be used to send them. The newsletter is a service provided for an indefinite period of time, and the Customer/Service Recipient has the right to resign from using it at any time.
  19. Payment – ​​payment for the Product and Delivery (applies to physical Products).
  20. Product – a product available in the Store (both a product constituting a movable item, being a physical product and an electronic product, e.g. e-book) that may be the subject of a Sales Agreement or an Agreement for the supply of digital content in the form of Electronic Products concluded between the Seller and the Customer.
  21. Loyalty program - activity conducted by the Service Provider in the territory of the Republic of Poland. It is addressed to registered Customers who have an Account, who receive points in exchange for making purchases. Points are calculated automatically after the order is settled and are assigned to the Account.
  22. Entrepreneur – an entity concluding an agreement with the Seller as part of its business activity.
  23. Entrepreneur with consumer rights - a natural person concluding a contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions of the Central Statistical Office. Registration and Information on Business Activity; referred to in Art. 385 (5), art. 556(4), art. 556 (5) and art. 576 (5) of the Civil Code and Art. 38a Consumer Law.
  24. Collection point - the place of issue of the physical Product, which is not the Customer's postal address, listed in the list provided by the Seller in the Store.
  25. Store – online service available at www.oliviaplum.pl , through which the Customer can place an Order.
  26. Completion date – the number of Business Days specified on the Product Card, specifying the completion date of the Order.
  27. Agreement for the supply of digital content - an agreement concluded using means of distance communication and concerning the delivery of digital content (e.g. e-book) by the Seller to the Customer against payment of the Price.
  28. Sales contract - a distance contract within the meaning of the Act on Consumer Rights of May 30, 2014 in the case of Consumers and, to the appropriate extent, in the case of Entrepreneurs with consumer rights, and a sales contract within the meaning of Art. 535 of the Civil Code in the case of Entrepreneurs.
  29. Electronic service - a service provided electronically by the Service Provider within the meaning of the Act of July 18, 2002 on the provision of electronic services, available via the website www.oliviaplum.pl , among others: Registration form, Account, Order form, Newsletter, Form contact for companies, Live chat.
  30. Defect – both a physical and legal defect of the Product.
  31. Order - the Customer's declaration of will submitted via the Store, aimed directly at concluding a Sales Agreement between the Customer and the Seller or an Agreement for the supply of digital content.

§2 General terms and conditions regarding the Sales Agreement and Products

  1. The contract is concluded in Polish, in accordance with Polish law and these Regulations, without prejudice to the protection provided to Consumers and Entrepreneurs with consumer rights by the mandatory provisions of the country of their habitual residence.
  2. The parties to the Sales Agreement are the Seller and the Customer. Pursuant to the Sales Agreement, the Seller undertakes to transfer ownership of the Product to the Customer and to deliver it to the Customer in accordance with the Sales Agreement, and the Customer undertakes to pay the Seller the Product Price and Delivery costs and to collect the Product.
  3. In order to place an Order (regardless of the type of Product), it is not necessary for the Customer to have an Account. In this case, it is sufficient to complete the Order Form. However, if the Customer decides to use the Subscription for a physical Product, it is necessary for the Customer to create an individual Account.
  4. The Seller may change Product Prices, introduce new Products to the offer in the Store, and conduct promotional campaigns. A price change made by the Seller does not affect Orders placed before the Price change enters into force.
  5. The Seller is obliged to provide services and deliver Products free from any Defects.
  6. The Seller reserves that he does not conduct wholesale sales of Products through the Store or sell Products for further resale.
  7. If an Order is placed for both physical Products and Electronic Products, several contracts of a specific type corresponding to the subject of the Order are concluded.
  8. If a different delivery/transfer date of the Product has been specified, the Customer is bound by the date indicated by the Seller on the product sales page/Product Card (e.g. pre-sale).
  9. Physical products may have a warranty from the manufacturer or other entity. In the case of Products covered by a warranty, information regarding the existence and content of the warranty and the period for which it was granted will be indicated, among others: in the Product description on the Store's website.

§3 Conclusion of the Sales Agreement and execution of the Order

  1. Orders can be placed in the online store via the Store's Website 7 days a week, 24 hours a day, provided the Website is available.
  2. Placing an order is possible after:
    1. correctly completing the registration form available on the Store's website and creating an Account in the Store, if the Customer wishes to register;
    2. reading and accepting the regulations;
    3. performing the following steps
      1. adding Product(s) to the Cart;
      2. selecting the type of Delivery;
      3. selecting the type of Payment;
      4. selecting the Place of Product release;
      5. confirmation of placing an Order in the Store by using the "Buy and pay" button.
  3. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order. After receiving the Order, the Seller immediately sends confirmation of its submission to the Customer's e-mail address provided by him when placing the Order. Order Confirmation constitutes a declaration of acceptance of the Order by the Seller. When the Customer receives this message, the Sales Agreement is concluded.
  4. The execution of the Customer's Order paid via the electronic payment system begins after concluding the Sales Agreement and posting the Customer's Payment on the account of the Seller or payment operator. If the payment has not been made, the Order is considered withdrawn, and when the Seller has already confirmed acceptance of the Order - the Sales Agreement is terminated.
  5. If the Goods are unavailable, the Online Store will inform the Customer about it. In such a case, the Online Store has the right to withdraw from the Agreement, and if the Customer has paid for the Goods, the Online Store will refund the money within 14 days to the bank account indicated by the Customer.
  6. In the event of temporary unavailability of the Goods, the Online Store may suggest purchasing another or shipping the ordered Goods at a later date, provided that the Customer consents to this. Lack of the Customer's consent obliges the Seller to immediately return the money received,
    within no later than 14 days, to the bank account indicated by the Customer.
  7. The purchased physical Product is sent by the type of Delivery selected by the Customer to the Place of Product release indicated by the Customer in the Order.
  8. The Seller issues and delivers invoices to Customers in electronic form. By accepting these Regulations, the Customer consents to receiving invoices in electronic form. If it is necessary to issue a corrective invoice, the invoice will be issued by the Seller together with the refund of the payment to the Customer's bank account. The corrective invoice will be sent to the Customer electronically to the e-mail address provided when placing the Order, to which the Customer consents.

§4 Shipping of a Physical Product as part of a Product Subscription

  1. When ordering physical products, the Customer may choose the so-called subscription, i.e. cyclical shipment of the product. It involves placing an Order, which is renewed at a frequency selected by the Customer (every 30, 60 or 90 days) without the Customer having to place further orders.
  2. In order to use the Product Subscription, the Customer must register by creating an individual Account.
  3. The Customer may edit or cancel the Product Subscription at any time. Editing the subscription may consist in changing the Place of Product release, the date of delivery of the next shipment or any change in the list of Products.
  4. Subscription to the Product enables the Customer to purchase the Product for a lower Price compared to the Price of the Product covered by the Order with one-time shipping - which is clearly presented on the Product Card.
  5. By selecting the Product Subscription service, the Customer agrees to the payment operator (Stripe) periodically collecting the Price of the Products subject to Subscription and the Delivery costs (if the Delivery is chargeable) from the Customer's payment card. The price together with the costs of Delivery (if Delivery is paid) will be charged by the payment operator in accordance with the shipping frequency selected when placing the Order on the date corresponding to the date of setting up the Product Subscription. The shipping frequency may be modified by the Customer at any time.
  6. As part of the recurring payment service, the customer has the option of entering card details and placing a standing direct debit order. Card details will be stored by the Payment operator (Stripe). The payment operator, acting as an intermediary in making the payment, provides the Token tool (virtual card identifier), which allows assigning a unique identifier to an individual Customer, by means of which the Customer periodically makes payments to the Seller.
  7. The Customer may unsubscribe from the Product Subscription service at any time, without any notice period - just select the appropriate option in the "Your subscriptions" tab in your Account.

§5 Payment methods

  1. The prices on the Store's Website posted for a given Good are gross prices and do not include information on the Delivery costs that the Customer will be obliged to incur in connection with the Sales Agreement, about which the Customer will be informed when choosing the Delivery method and placing the Order.
  2. Payment methods available in the Store are as follows:
    a. Electronic payment via the fast online payment system Przelewy24 (online payment) operated by PayPro - PayPro SA Agent Rozliczniowy, ul. Kanclerska 15, 60-327 Poznań, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register under KRS number 0000347935, NIP 7792369887, REGON 301345068.
    b. Payment by debit or credit card through Stripe, headquartered in San Francisco, CA 94103, United States, 510 Townsend St. The Seller does not handle or save any card details (debit or credit) of the Customer.
    1. Via PayPal
  3. The Customer's obligation to pay in the cases referred to in section 1 above is made when the payment is credited to the payment operator's bank account.
  4. If the Seller enables the use of an online payment service provided by a payment operator other than the entities indicated above, such information will be indicated in the appropriate Payments tab on the oliviaplum.pl website.
  5. If there is a need to refund funds for a transaction made by the Customer with a payment card, the refund will be made to the bank account assigned to the Customer's payment card from which the Payment was previously made.

§6 Delivery

  1. The place of issue of the Product selected by the Customer may be located in the territory of the Republic of Poland in accordance with the information in the Deliveries tab on the website.
  2. The Seller enables Customers to deliver Products within Poland via courier companies: DPD or collection at Inpost collection points.
  3. Delivery of the Product is subject to payment, unless otherwise provided in the Sales Agreement.
  4. The order processing time (product delivery) from the moment of obtaining positive payment authorization is up to 7 Business Days in the case of domestic shipment, unless a shorter deadline is specified in the description of a given Product or when placing the Order. In the case of Products with different delivery dates, the delivery date is the longest given date, which, however, cannot exceed 20 Business Days. The beginning of the delivery period of the Product to the Customer, if the Customer chooses the payment method by transfer, electronic payment or payment card, is counted from the date of crediting the Seller's bank account or settlement account.

§7 Right to withdraw from the contract

  1. The consumer is entitled pursuant to Art. 27 of the Consumer Law, the right to withdraw from the contract without giving a reason.
  2. The withdrawal period is 14 days and begins:
    1) for a sales contract - from taking possession of the Product by the Consumer or a third party indicated by him other than the carrier, and in the case of a contract that involves the regular delivery of Products for a specified period - from taking possession of the first Product,
    2) for other contracts - from the date of conclusion of the contract.
    To meet the deadline, it is enough to send the declaration before its expiry.
  3. The right of withdrawal may be exercised by sending an e-mail containing a clear declaration of withdrawal from the contract to the following address: hello@oliviaplum.com. The customer may use the sample withdrawal form (Appendix 1), but this is not obligatory.
  4. If the Consumer has used the option of submitting a declaration of withdrawal electronically, the Seller shall immediately send the Consumer confirmation of receipt of his declaration of withdrawal from the Sales Agreement by sending a message to the e-mail address provided by the Consumer. In the event of withdrawal from the contract, the Sales Agreement is considered null and void.
  5. The Consumer is obliged to return the Product to the Seller immediately, but no later than within 14 days from the date on which he withdrew from the Sales Agreement. To meet the deadline, it is enough to return the Product before its expiry. The cost of returning the Product is charged to the Consumer.
  6. The Consumer returns the Products that are the subject of the Sales Agreement from which he withdrew to the following address: Kanu Nature sp. z o. o., Świeszyno 39, 76-024 Świeszyno.
  7. The Consumer is liable for any reduction in the value of the Product resulting from using it in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
  8. The Seller is obliged to immediately, no later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Sales Agreement, return to the Customer all payments made by him, including the cost of Delivery of the Goods to the Consumer, if the Consumer incurred this cost. The Seller may withhold the refund of payments received from the Consumer until he receives the Goods back or until the Customer provides proof of returning the Goods, depending on which event occurs first.
  9. The Seller returns the Payment using the same payment method used by the Consumer for a given Order, unless the Consumer has expressly agreed to a different payment method that does not involve any costs for him.

§8 Product Complaints

  1. The customer has the right to submit a complaint if the delivered Goods are found to be inconsistent with the contract. Starting from December 25, 2014, the Customer will be entitled to submit a complaint in the event of a physical or legal defect of the delivered Goods.
  2. The customer also has the right to file a complaint in the event of problems caused by improper operation of the store's software.
  3. Customers should send any complaints by post to the following address: Kanu Nature sp. z o. o., Świeszyno 39, 76-024 Świeszyno with the note "Online store - complaints" or by e-mail to the following e-mail address: hello@oliviaplum.com.
  4. The complaint should include at least: the Customer's personal data, contact details, a description of the identified defect of the Goods or irregularities in the operation of the store's software, and the content of the complainant's requests. If the complaint concerns Goods purchased in the store - the Customer should send the complained Goods at the Seller's expense to the Seller's address indicated above in point 3 of the Regulations.
  5. Complaints will be considered no later than 14 (fourteen) days from the date of receipt of the complaint by the Seller. If the complained Goods are sent to the Seller at a later date, the deadline for considering the complaint runs from the date of sending the complained Goods.
  6. If the complaint is upheld, the complained Good will be replaced with a defect-free one at the Customer's disposal, its price will be reduced or the purchase price will be refunded (withdrawal from the contract by the Customer). In the case of cosmetic Goods, it is impossible to remove any defect in the Goods (repair of the Goods) and the Customer's complaint request will not be accepted.
  7. If the complaint is not accepted, the Goods will be sent back along with an opinion on the groundlessness of the complaint.
  8. The Customer has the right to lodge a complaint if a defect in the purchased Goods is detected within 2 years from the date of delivery of the Goods to the Customer. The Customer's claim for replacement of the purchased Goods with a defect-free one expires after one year from the date of detection of the defect, but not earlier than 2 years from the date of delivery of the Goods to the customer. Within the same period, the Customer may also submit a declaration of withdrawal from the contract or price reduction due to a defect of the purchased Goods. If the Customer requested the replacement of the Goods with a defect-free one, the deadline for submitting a declaration of withdrawal from the contract or price reduction begins when the deadline for replacing the Goods expires ineffectively.
  9. In the case of a Customer who is an entrepreneur, the Customer loses warranty rights if he did not examine the goods in time and in the manner usual for this type of goods and did not immediately notify the Seller about the defect in the goods, and if the defect was discovered only later - if he did not notify the Seller about defect of the Goods immediately after its discovery.
  10. If the Customer discovers damage to the Goods during transport, it is recommended that the Customer prepare a damage report in the presence of the courier.
  11. Out-of-court dispute resolution:
    1. We would like to inform you that the Customer who is a consumer has the right to use the following extrajudicial methods of dealing with complaints and pursuing claims:
      1. the possibility of submitting an application for out-of-court resolution of consumer disputes under the Act of 23 September 2016 on out-of-court resolution of consumer disputes (Journal of Laws of 2016, item 1823), i.e. to the Provincial Trade Inspection Inspector in Krakow (e.g. http://www.krakow.wiih.gov.pl/);
      2. submitting a request for the case to be heard by the Permanent Consumer Arbitration Court operating at the relevant Provincial Trade Inspection Inspectorate (e.g. http://bip.malopolska.pl/wiihkrakow/Article/id,112169.html);
      3. asking the Municipal Consumer Ombudsman for assistance in protecting consumer interests and rights (e.g. https://www.bip.krakow.pl/?id=400).
      4. Free assistance to consumers in protecting their rights and interests is also provided by social organizations, such as: Consumer Federation (http://www.federacja-konsumentow.org.pl/).
    2. At the same time, we would like to inform you that the above proceedings are voluntary and both parties must consent to them.
    3. a customer who is a consumer is also entitled to use the out-of-court method of settling disputes and pursuing claims in the form of the ODR (Online Dispute Resolution) interactive platform, in accordance with the Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on an online consumer dispute resolution system and amending Regulation (EC) No. 2006/2004 and Directive 2009/EC, hereinafter referred to as the "ODR REGULATION".
    4. The ODR platform is an interactive tool made available to European Union consumers through which they can submit a complaint. Below is the link to the ODR platform: ec.europa.eu/consumers/odr. Pursuant to Article 1 of the ODR Regulation, the purpose of establishing the ODR platform is to provide consumers with a tool that facilitates independent, impartial, transparent, effective, quick and fair out-of-court online resolution of disputes between consumers and entrepreneurs within the European Union.
    5. The e-mail address of the Online Store for contact with Customers is: hello@oliviaplum.com.

§9 Opinions in the online store

  1. The Online Store customer has the opportunity to voluntarily and free of charge submit an opinion regarding purchases made in the Online Store. The subject of the opinion may be the rating or review of the product purchased in the Online Store.
  2. In order to add a review in the online store, the Customer must provide his or her e-mail address.
  3. After making purchases in the Online Store, the Seller sends the Customer an e-mail with a request to submit an opinion and a link to the online form enabling its issuance - the online form allows the Seller to answer questions about the purchases and evaluate them.
  4. An opinion can only be issued by a Customer who made a purchase in the Seller's Online Store. Opinions may appear in the Online Store with a delay of up to 2 weeks from their addition.
  5. The opinions issued by the Customer are published by the Seller in the Online Store and are available to all visitors of the Online Store.
  6. Issuing an opinion cannot be used by the Customer for illegal activities, in particular for activities constituting an act of unfair competition towards the Seller, or activities violating personal rights, intellectual property rights or other rights of the Seller or third parties.
  7. Opinions can only be issued for products actually purchased in the Seller's Online Store. It is prohibited to conclude fictitious/sham sales contracts for the purpose of issuing opinions. The author of the opinion cannot be the Seller himself or his employees, regardless of the basis of employment.
  8. The Seller does not post or order any other person to post false opinions or recommendations of Customers and does not distort Customers' opinions or recommendations in order to promote its Products. The seller provides both positive and negative reviews. The seller does not provide sponsored reviews.

§10 Loyalty program

  1. Any Customer who has an Account may participate in the Loyalty Program.

2. Points collected by the Customer under the Loyalty Program are assigned to his/her Account and cannot be transferred to another Customer.

  1. A point list specifying the conversion rate of the number of points into benefits (promotions, discounts, discounts, etc.) is presented in the Loyalty Program tab.

§11 Provisions regarding entrepreneurs

  1. This point 9 of the Regulations and all provisions contained therein are addressed to and therefore bind only the Customer or Service Recipient who is not a consumer, and from December 30, 2021 and for contracts concluded from that date, also to a natural person concluding a contract directly related to its business. economic, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity.
  2. The Seller has the right to withdraw from the Sales Agreement within 14 calendar days from the date of its conclusion. In this case, withdrawal from the Sales Agreement may take place without giving a reason and does not give rise to any claims on the part of the Customer against the Seller.
  3. The Seller's liability under the warranty for the Product or lack of compliance of the Product with the Sales Agreement is excluded.
  4. The Seller will respond to the complaint within 30 calendar days from the date of its receipt.
  5. The Seller has the right to limit the available payment methods, including requiring prepayment in whole or in part, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement.
  6. The Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without indicating reasons by sending the Service User an appropriate statement.
  7. The Service Provider/Seller's liability towards the Service Recipient/Customer, regardless of its legal basis, is limited - both as part of a single claim and for all claims in total - to the amount of the price paid and delivery costs under the Sales Agreement, but no more than up to the amount of one thousand zlotys. The amount limitation referred to in the previous sentence applies to all claims made by the Service Recipient/Customer against the Service Provider/Seller, including in the event of failure to conclude a Sales Agreement or unrelated to the Sales Agreement. The Service Provider/Seller is liable to the Service Recipient/Customer only for typical damages foreseeable at the time of conclusion of the contract and is not liable for lost profits. The seller is also not responsible for delays in shipment.
  8. Any disputes arising between the Seller/Service Provider and the Customer/Service Recipient shall be submitted to the court having jurisdiction over the registered office of the Seller/Service Provider.

§12 Final provisions

  1. All content available on the website www.oliviaplum.pl is subject to copyright of the Service Provider or entities from which the Service Provider obtained consent to post it on the website. These rights are subject to protection provided for in the Act of February 4, 1994 on copyright and related rights. Any reproduction, copying and distribution in whole or in part of the above-mentioned. content, without obtaining the consent of the Service Provider in writing under pain of pain
  2. The Seller's liability towards a Customer who is not a Consumer or an Entrepreneur with consumer rights is limited to the amount of the Price paid and delivery costs under the Sales Agreement, but not more than PLN 1,000. However, in such a situation, the Seller is liable only for typical damages foreseeable at the time of concluding the Sales Agreement and is not liable for lost profits.
  3. The Service Provider reserves the right to make changes to the Regulations for important reasons. Important reasons mean:
    a. the requirement to adapt the provisions of the Regulations to applicable legal provisions and/or decisions of authorized public authorities regulating the provision of electronic services by the Seller, affecting the mutual rights and obligations specified in the contract concluded between the Customer and the Seller;
    b. change in the interpretation of the provisions of generally applicable law (affecting the content of the Regulations) as a result of court judgments, decisions, recommendations or recommendations of offices or bodies competent in a given field;
    c. improving customer service;
    d. expansion and/or change of functionality of the Store;
    e. introducing new services provided electronically and/or changing the technical and/or technological conditions for the provision of services electronically (including updating the technical requirements specified in these Regulations);
    f. the need to remove errors and/or clerical errors contained in the Regulations;
    g. change of the Seller's data (including contact details, names, electronic addresses or updating of links included in the Regulations) or other data indicated in the Regulations.
  4. The change to the Regulations comes into force 14 days from the date of notification of the change. In the event of a change to the Regulations for important reasons in the provision of continuous services (e.g. Account), the Service Provider informs the Service User about this fact via e-mail, who may terminate the contract concluded in this respect with the Service User within 14 days from the date of being informed about this change. Service provider.
  5. Each time the content of the Regulations is changed, the Service Provider informs on its website via an appropriate message.
  6. The content made available on the website by the Service Provider in the form of articles, entries or other forms and materials does not constitute legal advice or any specialist advice, including medical advice. The Service Provider is not responsible for the Service User's use of the above. content.
  7. In matters not regulated in these Regulations, the provisions of generally applicable Polish law shall apply, in particular the Civil Code and Consumer Law.
  8. The Regulations are valid from January 3, 2023.

Annex 1: Contract withdrawal form

Annex 2: Product complaint form

Previous Regulations here